Need a hand? Most issues are quick to resolve.
Email support@spacechannel.com and we'll get back to you. Please include your Apple TV model and tvOS version if you can.
The screen says "Signal Lost."
This means the app couldn't reach the live stream. Check your internet connection, then press Reconnect. If it persists, the channel may be temporarily off air — try again shortly.
Playback keeps buffering or says "Reconnecting."
Live streaming needs a steady connection (about 5 Mbps for smooth HD). On Wi-Fi, move closer to your router or restart it. The app recovers automatically when the connection returns.
How do I switch between TV and Radio?
Press the Select or Play/Pause button on your Siri Remote to open the menu, then choose Watch TV or Listen to Radio.
There's no picture on Radio — is that normal?
Yes. Radio is audio-only; the animated transmission screen is intentional.
How do I exit the app?
Press the TV/Home button on your Apple TV Remote at any time to return to the Home Screen — that's the standard way to leave any Apple TV app. Inside the app, the Menu/Back button opens the overlay menu (and from the menu, Back returns you Home); the menu's Exit option explains this too.